Complaints Policy | DJ Jones

Complaints Policy | DJ Jones

Complaints Policy

DJ Jones - Plumbing and Heating

We always endeavour to provide the best service and products for our customers. However,
on rare occasions, we recognise that there may be times where our customers may not be
completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact
us as soon as you can in order that we can rectify any problems as soon as possible. Either
call us on: 07790022113 or 08009756445, write us at: 1 Jones Close, Fradley, Lichfield,
Staffordshire, WS13 8UD or email us at dave@djjonesplumbingandheating.co.uk on the
details at the top of this document.

We aim to respond within 7 days of receiving your complaint and where possible, will
provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a
Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the
unlikely event that we cannot remedy your complaint to your satisfaction you may wish to
refer your complaint to them. If you wish to do so please contact Which? Trusted traders in
the first instance on 0117 981 2929.

Complaints Policy

We offer free, non obligatory quotes and estimates and are CRB checked for your peace of mind.

We offer free, non obligatory quotes and estimates and are CRB checked for your peace of mind.

DJ Jones - gas safe registered

We can undertake all your plumbing and heating work and as we are Gas Safe registered our service provides the safest solutions and the highest quality standard of work. We consider no job as too big or too small for us, and always aim to exceed your expectations. We also install the new nest learning thermostats we can also supply them to our customers .
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DJ Jones - our custom reviews

Dave replaced our old Powemax boiler with a new Baxi eco blue advance 33kw with 10 year warranty. He also installed a new flue, Magna clean system, lime fighter and Nest remote thermostat controller. He also hot flushed the system with mc3 cleaner and added mc1 protector on the final fill. We are very pleased with the work. Pipework is very neat, the installation looks great and is performing well. Dave worked extremely hard, he is reliable and got the job done in the time he estimated. The work is of a high quality. All rubbish was removed including the very heavy old Powermax. Final cost for the job was exactly what Dave had quoted. Dave is very friendly and was always happy to answer any questions. He took the time to show us how everything worked. All in all very pleased.
Richard Phylip-Jones TrustATrader.com Read all reviews